MRO Top Performers: Strategies for Leading Customer Satisfaction
July 14, 2020
10:00 EDT / 15:00 BST / 16:00 CEST

Supporting airline customers in their most difficult time in history has never been more important—from product reliability to technical support to parts cost and repair. The MRO/ATW/AeroDynamics 2020 MRO customer satisfaction survey indicates those that improved their rankings and those that have work to do. The panelists will discuss the increasing importance of customer engagement, how that is changing as airlines prioritize cost savings and efficiency, and maintaining excellent customer relations through mergers, acquisitions and industry consolidation.

Moderated by Karen Walker, Air Transport World Editor-in-Chief and Group Air Transport Editor-in-Chief

Valerie Manning, SVP of Customer Support, Airbus

Mike Hoffmeister, VP of Customer Support, CFM

Austin Major, VP of Business Development and Global Support, Parker Aerospace

Jonas Murby, Principal, AeroDynamic Advisory

Lee Ann Shay, Chief Editor, MRO, Aviation Week Network

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